Accessibility

Town & Country Chrysler Ltd.

Providing Goods and Services to People with Disabilities.

Town and Country Chrysler Ltd. is committed to excellence in customer service for all customers including people with disabilities.

Assistive devices.

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods and services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

We will notify customers of this through a notice posted on our premises and on our web site.

Notice of temporary disruption

In the event of a planned or unexpected disruption to our services or facilities for customers with disabilities, Town and Country Chrysler will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, and its anticipated length.

Training

Town and Country Chrysler Ltd. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. 

All Managers and Staff will trained.

This training will be provided to staff within 2 weeks of employment.

Training will include.

An overview of the Accessibility for Ontarians with Disabilities Act 2005 and the requirements of the customer service standard.

Town and Country Chrysler Ltd.'s plan related to customer service standard.

How to interact and communicate with people with various types of disabilities.

How to interact with people with disabilities who use assistive device or require the assistance of a service animal or a support person.

What to do if a person with a disability is having difficulty in accessing Town and Country Chrysler Ltd 's goods and service.

Staff will be trained when changes are made.

Feedback Process

Customers who wish to provide feedback on the way Town and Country Chrysler Ltd provides goods and service to people with disabilities can e-mail tandc@cogeco.netverbally, in person or by phone. 

All feedback, including complaints, will be given to the department manager with a copy to the Dealer Principal.

Customers can expect to hear back within 3 business days.

Modifications to this or other policies

Any policy of Town and Country Chrysler Ltd that does not respect and promote the dignity and independence of people with disabilities will be modifies or removed.

For accessibility please call HR at 613-283-7555, or by mail to PO Box 1000, Smiths Falls, Ontario K7A 5A5, or e-mail tandc@cogeco.net.